What approaches have small charities taken to engage service users?

In 2020, at least a half of small charities used various approaches to engage their services users in shaping their organisations’ activities.
They were most likely to report that they have directly involved service users in the design of services in the past 3 years, at over three quarters (77%) of small charities.
Between 2017 and 2020, the proportion of small charities using these approaches within the last three years has grown.