How are charities adapting their service delivery?

Following the pandemic, over half of small charities are offering services online and in person, which is comparable to large charities.
Half of small charities are offering new online services, compare to almost two-thirds of large charities.
22% of small charities have provided their users with devices, data or support to get online or access services, compared to 16% of large charities.

We define a small charity as a voluntary or community organisation with an annual income of less than £1m.

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We use the latest data from a wide range of organisations that hold data and evidence on small charities

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